Managing your energy can be tough, that’s why it’s one of the many key services 70% of UK businesses outsource to third parties. And for energy-intensive businesses, outsourcing their energy is a smart move, as it allows staff to concentrate efforts elsewhere. The challenge is selecting the right energy partner and for these businesses, we would always recommend a full-service energy provider rather than a broker, specialising in the procurement of energy…and here’s why:
- They’re not brokers
Unfortunately, many traditional energy brokers have underserved clients through opaque, expensive and outdated offerings, causing distrust. A full-service energy provider is a partner and they act like one, so you get a partner who can take complete control of your energy management needs with regular communication and support from dedicated contacts.
- The full suite of services
‘Full-service’ and ‘end to end’ can sometimes sound like buzzwords, but it takes a lot to truly live up to the hype. So where energy brokers focus purely on energy procurement (it makes them the most money), a full-service provider offers so much more. Their teams are much more diverse, so they can provide more services, such as: bill validation (ensuring your bills are correct and your business is being charged correctly); site works (managing complex electrical and gas meter installs); monitoring & reporting (installing and maintaining any energy monitoring hardware; collating and assessing data from sites and ensuring maximum energy efficiency); demand aggregation (pooling energy consumption of smaller businesses to give market access to premium products); and market monitoring and trading on the wholesale market (ensuring you get the best price possible for your energy). A traditional broker could never provide all these services.
- Provide expert advice
As mentioned in the last point, full-service providers have experienced energy experts within their team who monitor the market constantly. This means that they are in the perfect position to be able to provide expert advice when it comes to anything energy-related, but in particular energy procurement. Case in point: the energy market saw huge spikes in September, but our experts advised clients to lock in their energy supply immediately and saved them £55,000 over the following 6 months. It’s savings like that really make a third-party energy provider pay for themselves, and something you will rarely get with a traditional broker.
- Dedicated support and portfolio management
Communication is so important in the B2B world, so why is one of the biggest complaints about traditional energy brokers that they do not stay in touch with their clients until they need to renew their contract? A full-service provider is constantly looking for opportunities to add more value, which means that they will stay in touch every step of the way. It comes back to the feeling of transparency – keeping the client fully in the loop to provide a partnership not a simple transaction. Account managers also make sure your business’s portfolio is being managed in a careful and balanced way – keeping you informed the whole time.
- Innovative solutions
Brokers love energy procurement – and why wouldn’t they? It’s too easy for them to suggest a supplier, slap their commission on and carry on with their day. But modern energy providers are pushing the envelope a lot more. In the digital age, digital services need to be provided to give a truly holistic method of approaching a business’s energy needs. In fact, we have something up our sleeve at the ready: introducing EMaaS.
Our revolutionary online platform eliminates previously unknown energy waste by utilising real-time data and statistics to give a complete overview of your business’s energy consumption. It can highlight problem areas that are costing your business serious money and make recommendations as to how to address these.
A plastics manufacturer found machinery left on while not in use was costing them £200 a week, that’s a massive £30,000 which had been wasted during the three years since these machines were installed. Our solution picked this up within a number of days and adjustments made to ensure the saving was maintained.
So, there you have it. When it comes to outsourcing your energy management, the true value lies in selecting a full-service energy provider, who becomes an extension of your own team.
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